Privacy Policy

Ascendrium LLC ("Ascendrium", "we", "us") is an e-commerce company. We provide e-commerce management services to online brands, operate our own online stores, and are developing Mission Control, our software platform for managing e-commerce operations.

This policy explains what personal data we collect, why we collect it, and the rights you have. It applies to this website, our client services and the stores we operate.

Information you give us. When you contact us, book a call or use a form, we collect your name, email address and any details you choose to share (for example your company or store URL and your message).

Information collected automatically. When you visit this website, we may collect technical data such as IP address, browser type, device type, pages visited and time spent, through cookies and similar technologies. See our Cookie Policy for details.

Client and store data. When we manage a store for a client, we process the account access and business data the client shares with us for the purpose of running that store, under our services agreement.

• To respond to your inquiries and provide our services.
• To schedule and prepare calls and proposals.
• To operate, secure and improve this website.
• To send service-related communications, and marketing emails only where you have opted in.
• To comply with legal obligations, such as accounting and tax rules.

Where the GDPR or similar laws apply, we process your data based on: your consent (for example optional cookies or marketing emails), our legitimate interests (for example operating and securing our website and responding to business inquiries), performance of a contract (when you become a client), and compliance with legal obligations.

You may withdraw consent at any time without affecting processing carried out before the withdrawal.

We do not sell your personal data. We share it only with service providers who help us operate — for example hosting, email delivery, analytics and scheduling tools — each processing data only on our instructions. We may also disclose data where required by law or to protect our rights.

Some providers may be located outside your country. Where data leaves the EEA, we rely on appropriate safeguards such as the European Commission's standard contractual clauses.

We keep personal data only as long as needed for the purposes above: inquiry and contact data for as long as the relationship lasts and up to 24 months afterwards, client data for the duration of the agreement plus the retention period required by accounting and tax law, and analytics data according to the cookie lifetimes in our Cookie Policy.

Depending on where you live, you may have the right to access, correct, delete or port your personal data, to object to or restrict certain processing, and to lodge a complaint with a supervisory authority.

To exercise any right, contact us at {{CONTACT_EMAIL}}. We respond within the statutory deadline.

We use technical and organizational measures appropriate to the risk, including access controls and encryption in transit, to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our services are directed at businesses, not children. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us data, contact us and we will delete it.

We may update this policy as our services evolve. The "Last updated" date above always shows the current version, and significant changes will be highlighted on this page.